Shipping & Returns

We hope to make your shopping experience as painless as possible. Please read below to learn what you can expect as a Crux customer.

US Shipping 

After your payment is verified, it typically takes 1 day to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates and times.

U.S. Shipping Rates & Delivery

SERVICE
DELIVERY TIME
Standard
5-7 BUSINESS DAYS
USPS First Class 
3 BUSINESS DAYS
USPS Priority Mail 
2 BUSINESS DAYS

International Shipping

After your payment is authorized and verified, it can take up to 24 hours to process your order, excluding weekends and holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11f am PST on a Friday, your order will likely be shipped out on the following Monday. Please allow 24-48 hours for your tracking details to update.

Approximate International Shipping Timeframes

All international shipments are shipped DDU – Delivered Duties Unpaid. This means that all import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility for any applicable fees.

COUNTRY STANDARD (BUSINESS DAYS) EXPRESS (BUSINESS DAYS)
Australia 7-14 DAYS 2-5 DAYS 
Canada 3-9 DAYS  1-3 DAYS 
France 6-12 DAYS  1-3 DAYS 
Germany 6-12 DAYS  1-3 DAYS 
Hong Kong 4-6 DAYS  1-3 DAYS 
Israel 4-6 DAYS 2-4 DAYS 
Italy 6-12 DAYS  2-4 DAYS 
Japan 6-9 DAYS 2-4 DAYS 
Malaysia 6-9 DAYS 2-4 DAYS
Netherlands 6-12 DAYS  1-3 DAYS 
Poland 6-12 DAYS  1-3 DAYS 
Singapore 5-7 DAYS 1-3 DAYS 
Spain 7-12 DAYS  1-3 DAYS 
Switzerland 6-12 DAYS  2-4 DAYS 
United Kingdom 6-12 DAYS  1-3 DAYS 
Rest of World 7-14 DAYS  3-5 DAYS

Unavailable Destinations

We don't ship to Algeria, Brazil, China, India, Indonisia, Iran, Iraq, Morocco, Tunisia, or Venezuela.

Returns 

We offer FREE returns within the US on all orders over $60.

Any brand new product can be returned for a full refund or store credit within 60 days of delivery. We offer free and easy returns for all domestic orders over $60 USD.

Please contact Customer Care to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.

For international returns and US returns under $60 USD, the customer is responsible for return shipping. 

Receive a damaged item?

Receive a damaged item? We want to make it right. Please reach out to our Customer Care team at care@cruxwatches.com and we will help resolve the issue. Learn more about our warranty here.

How long to process a return?

Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.

Once your return has been received by our warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.

Contact us to start a return